Automation

Less manual work — routine tasks and data transfers are handled by your systems, so your team can focus on what matters.

  • 8+service areas
  • 50companies work with us
  • 24/7monitoring and support
What we solve

Let systems handle the routine instead of people

Every day, people in many companies copy data from one system to another, prepare the same reports and carry out by hand steps that could be written down as rules. It takes time and it is a source of errors.

We find which tasks repeat most often and how much effort they cost. Then we automate them — through integrations between systems, workflows, scheduled jobs and infrastructure as code — and make sure the automations keep running reliably after go-live.

Outcomes

What your business gains

More time for the work that matters and fewer errors in day-to-day operations.

  • Quick effect

    We start with the tasks that take the most time, so you see the difference early.

  • Fewer errors

    Rules run the same way every time, with no missed steps or mistyped data.

  • Time for what matters

    Your team stops moving data around and focuses on work that adds value.

  • Scale without extra hands

    Automated processes handle more volume without more manual effort.

  • One team all the way

    Analysis, development, integrations and support of the automations — from one team.

  • Transparent reporting

    Every automation is monitored, and if something fails you get an alert and a response.

How we work

From a manual task to reliable automation

  1. Analysis

    We trace your processes and find the repetitive manual steps.

  2. Proposal

    A prioritised list of automations, the approach and a timeline for each.

  3. Delivery

    We build and test the automations together with the team that will use them.

  4. Support

    24/7 monitoring, changes when needed and further development under SLA.

Frequently asked questions

Cannot find an answer? Write to us — we reply within the business day.

Which processes can be automated?

Most often — data transfers between systems, reports, notifications, approvals and routine IT operations. After the analysis you get a list of concrete opportunities, ranked by benefit.

How long does it take and what does it cost?

It depends on scope and on the systems involved. After the analysis you get a staged proposal with a timeline and price for each stage.

Do we need to replace our systems?

Usually not. Automation most often connects the systems you already use, through integrations and APIs.

What if an automation stops working?

Automations are monitored. If something fails we get an alert, respond under the agreed SLA and let you know what happened.

Let's talk

Ready for us to take on your IT?

Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.

office@itsm.bg