Illustration: Integrations

Integrations

ERP/CRM, API, legacy — we connect the systems you already use, so data moves between them without manual work in the middle.

  • < 4 hSLA response
  • 24/7monitoring and support
  • 50companies work with us
What is included

Systems that talk to each other

When systems are not connected, people become the link between them: retyping orders, exporting spreadsheets and checking data by hand. It takes time and leads to errors that are found too late.

We start with a map of the systems and the data that flows between them. Then we design the integrations — through APIs, file exchange or a direct connection to older systems — build them with checks and alerts on failure, and take over their monitoring.

Business benefits

Why choose infoService

The same team that builds your integrations is responsible for keeping them running reliably afterwards.

  • Less manual work

    Data moves automatically, and people focus on work that needs their judgement.

  • Controlled access

    Each connection has only the rights it needs, and the data exchange is protected.

  • Timely data

    Information reaches every system on time, without waiting for someone to carry it over.

  • Ready to grow

    A new system joins the existing connections without reworking everything.

  • One team all the way

    From analysis and development to monitoring the integrations — no hand-offs between providers.

  • Visible errors

    If the exchange stops or the data does not match, we know straight away and respond under SLA.

How we work

From scattered data to connected systems

  1. Analysis

    We map the systems, data, formats and the manual steps between them.

  2. Proposal

    Integration architecture, the order of connection and a staged plan.

  3. Delivery

    We build and test each connection with real data before it goes live.

  4. Support

    24/7 monitoring of the exchange, response to errors and changes for new system versions.

Frequently asked questions

Cannot find an answer? Write to us — we reply within the business day.

How long does an integration take?

It depends on the number of systems, the data formats and whether they already have an API. After the analysis you get a staged plan with a timeline for each stage, before any work starts.

How is the price formed?

Building the integrations and their monthly monitoring and support are priced separately, and both depend on scope. After the analysis you get a concrete proposal.

Can you connect an old system without an API?

Often, yes — through file exchange, a direct database connection or an intermediate layer. After the analysis we tell you which option is the most reliable in your case.

What happens if one of the systems changes?

We monitor the exchange continuously and respond to changes or errors under an agreed SLA. Changes to the integrations are planned together with you.

Let's talk

Ready for us to take on your IT?

Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.

office@itsm.bg