Illustration: Custom software

Custom software

Web and business applications built around your processes — from idea to production, with one team for development and support.

  • 4–8 weeksto a first MVP
  • 50companies work with us
  • 24/7monitoring and support
What is included

Software that follows the way you work

Off-the-shelf systems often make the business adapt to them. Custom software does the opposite: it reflects your processes, roles and documents and automates exactly the work that takes time today and leads to errors.

We start by talking to the people who will use the system and reviewing the data and systems you already have. Then we develop in stages, show a working product after each stage and take over support, so the system grows together with the business.

Business benefits

Why choose infoService

The same team that develops your application is responsible for keeping it running reliably afterwards.

  • A working product early

    The first usable version comes quickly, and the next stages are planned around real feedback.

  • Secure by default

    Roles, access rights and data protection are part of the design, not an afterthought.

  • Clear stages

    Each stage has a scope and timeline agreed in advance and ends with a working result.

  • Ready to grow

    An architecture that takes new modules, users and integrations without a rewrite.

  • One team all the way

    From analysis and development to deployment and support — no hand-offs between providers.

  • A documented solution

    Code and decisions are documented as we go, so the system does not depend on one person.

How we work

From idea to a working system

  1. Analysis

    We talk to the users, map the processes and define what the system needs to do.

  2. Proposal

    Scope, architecture, stages and a timeline for each stage — before development starts.

  3. Development

    We build and test in stages and show a working product after each one.

  4. Support

    Deployment, training, monitoring and further development under an agreed SLA.

Frequently asked questions

Cannot find an answer? Write to us — we reply within the business day.

How long does development take?

It depends on the scope and the number of processes the system covers. After the analysis you get a staged plan with a timeline for each stage, before any work starts.

How is the price formed?

The price depends on scope and is split by stage, while support after go-live is agreed separately. After the analysis you get a concrete proposal.

What happens after go-live?

We take over support, updates and incident response under an agreed SLA, and keep developing the system when your business needs new features.

Can you take over an existing system?

Yes. We start with a review of the code, security and documentation, fix the risks and then take it over for support and further development.

Let's talk

Ready for us to take on your IT?

Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.

office@itsm.bg