Illustration: Cloud services

Cloud services

Migration and infrastructure in the cloud — designed, built and run by one team, with clear costs and no surprises at go-live.

  • 99.9%availability target
  • < 4 hSLA response
  • 24/7monitoring and support
What is included

A cloud that works for the business, not the other way round

Moving to the cloud does not on its own make systems faster or cheaper. The difference comes from how the environment is designed: what runs where, how it scales, how it is protected and what it costs each month.

We start by reviewing what you have — servers, applications, data and the dependencies between them. Then we propose a staged migration plan, build the infrastructure as code and take over its operation, so your team can focus on the product rather than the servers.

Business benefits

Why choose infoService

The same team that builds your cloud environment is responsible for keeping it running reliably afterwards.

  • Staged migration

    We move systems step by step, with a rollback plan, so your work does not stop.

  • Secure by default

    Access control, encryption and separated environments are part of the design, not an afterthought.

  • Predictable costs

    You know in advance what the environment will cost and where you can save.

  • Ready to scale

    Resources grow with the load — without reworking the architecture.

  • One team all the way

    From analysis and migration to day-to-day support — no hand-offs between providers.

  • Transparent reporting

    Regular reports on availability, incidents and the cost of the environment.

How we work

From the first call to stable operations

  1. Analysis

    We review the current environment, load, dependencies and security requirements.

  2. Proposal

    Architecture, a staged migration plan and a forecast of the monthly costs.

  3. Delivery

    We build the infrastructure as code, migrate and test every step.

  4. Support

    24/7 monitoring, backup, updates and cost optimisation under SLA.

Frequently asked questions

Cannot find an answer? Write to us — we reply within the business day.

How long does a migration take?

It depends on the number of systems and the connections between them. After the analysis you get a staged plan with a timeline for each stage, before any work starts.

How is the price formed?

The migration project and the monthly support are priced separately, and both depend on scope. After the analysis you get a concrete proposal, along with a forecast of the cloud provider costs.

What happens after go-live?

We take over monitoring, backup, updates and incident response under an agreed SLA. We also review costs regularly, so you do not pay for resources you do not use.

Can you take over an existing cloud environment?

Yes. We start with a review of its security, costs and documentation, fix the risks and then take it over for support.

Let's talk

Ready for us to take on your IT?

Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.

office@itsm.bg