Reliability & resilience

SRE and availability — systems designed to tolerate failure, watched around the clock and restored quickly when something goes wrong.

  • 99.9%availability target
  • < 4 hSLA response
  • 24/7monitoring and support
What we solve

Systems your business can rely on

Sooner or later every system hits a problem — overload, a failed component, a bad update. The difference is whether you notice it first and recover quickly, or hear about it from your customers.

We review the architecture, monitoring and backup, find the single points of failure and remove them. We introduce clear availability targets, 24/7 monitoring and response and recovery procedures that are tested in practice, not just on paper.

Outcomes

What your business gains

Fewer outages, faster recovery and a clear picture of how your systems are doing.

  • Fast response

    Problems are caught by monitoring and handled under SLA, often before users notice.

  • Data protection

    Backup and recovery that are tested, not just configured.

  • Clear targets

    Agreed availability and response targets that we report against.

  • Resilience under load

    An architecture that withstands peaks and the failure of a single component.

  • One team all the way

    The same team knows your systems, watches them and responds to incidents.

  • Transparent reporting

    Regular reports on availability, incidents and the measures taken.

How we work

From the first call to stable operations

  1. Analysis

    We review the architecture, monitoring, backup and incident history.

  2. Proposal

    Availability targets, prioritised measures and a plan to put them in place.

  3. Delivery

    We remove the risks, set up monitoring and test recovery.

  4. Support

    24/7 monitoring, incident response and regular reviews under SLA.

Frequently asked questions

Cannot find an answer? Write to us — we reply within the business day.

What does a 99.9% availability target mean?

It is the target we design and run the environment towards. The specific availability and response commitments are agreed in your SLA, based on your systems and needs.

How long does it take and what does it cost?

It depends on scope — the number and complexity of the systems. After the analysis you get a proposal with stages and a timeline for each, along with a price for ongoing support.

What happens during an incident?

Monitoring detects the problem, the on-call engineer responds under SLA, and after recovery you get a review of the root cause and the measures that prevent it.

Can you take over systems built by another team?

Yes. We start with a review of the architecture, documentation and risks, fix the most important ones and then take the systems over for support.

Let's talk

Ready for us to take on your IT?

Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.

office@itsm.bg