Public sector

Security and compliance for institutions that handle citizen data — we can build, protect and run your systems with one team.

  • 24/7monitoring and support
  • < 4 hSLA response
  • 8+service areas
What we solve

Secure systems and traceable processes

Institutions process the data of citizens and organisations, work with deadlines and documents, and increasingly have to show that their cybersecurity measures meet the requirements. Often this runs on systems built at different times by different providers.

We can help with a security assessment and NIS 2 preparation, with connecting your existing systems and with running them under an agreed SLA. For document handling we also have a ready-made correspondence management system — incoming and outgoing correspondence, resolutions, deadlines and archive, with access rights and e-signatures.

Outcomes

What your organisation gains

A technology environment that is secure, documented and able to stand up to an audit.

  • Fast response

    Problems are caught by monitoring and handled under the agreed SLA.

  • Secure by default

    Access control, encryption and audit logs are part of the design, not an afterthought.

  • Traceable deadlines

    Every document and task has an owner and a deadline, visible in the system.

  • Demonstrable compliance

    Documentation and controls that show which measures are in place and how they work.

  • One team all the way

    Analysis, rollout, integrations and support — no hand-offs between providers.

  • Transparent reporting

    Regular reports on how the systems run, on incidents and on the state of security.

How we work

From the first call to stable operations

  1. Analysis

    We review your systems, data, risks and the requirements that apply to you.

  2. Proposal

    Prioritised measures, solutions and a staged plan with a timeline for each stage.

  3. Delivery

    We put measures and systems in place in stages, with documentation and training.

  4. Support

    24/7 monitoring, incident response and regular reviews under SLA.

Frequently asked questions

Cannot find an answer? Write to us — we reply within the business day.

Can you help us prepare for NIS 2?

Yes. We start with a gap analysis against the requirements, propose technical and organisational measures prioritised by risk, and put them in place together with you.

How long does it take and what does it cost?

It depends on scope — the number of systems and the measures needed. After the analysis you get a staged proposal with a timeline and price for each stage.

What does the correspondence management system include?

Incoming and outgoing logs, resolutions, tasks and deadlines, scanning, archive and search, as well as access rights and e-signatures. We can show it to you with real scenarios from your work.

Can you take over systems built by another provider?

Yes. We start with a review of security, architecture and documentation, fix the risks and then take the systems over for support.

Let's talk

Ready for us to take on your IT?

Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.

office@itsm.bg