About us

infoService is one team for development and operations — we build software, web and IT infrastructure, and remain responsible for running it reliably afterwards.

  • 50companies work with us
  • 8+service areas
  • 24/7monitoring and support
Who we are

One partner for development and operations

infoService (Info Service Ltd.) builds and supports software, mobile apps, websites and IT infrastructure for businesses. 50 companies work with us — some of them since 2014. The webinfit.com business is now part of infoService.

The same team builds the systems and is responsible for how they run after go-live. There is no hand-off of responsibility between the developer and the support provider — we take on individual projects or the whole IT environment of a company.

Values

What we believe in

The principles we work by with every client — from the first call to day-to-day support.

  • Concrete steps

    We answer every enquiry with concrete steps, not a generic quote.

  • Secure by default

    Protecting data and access is part of every project, not an afterthought.

  • Clear commitments

    Response times and availability targets are written into the SLA, not promised in words.

  • Long-term partnership

    We build systems that grow with the business, and we stay with you after the project ends.

  • One team all the way

    Development and operations from one team — no hand-offs of responsibility between providers.

  • Transparency

    Regular reports on availability, incidents and costs — you know what is happening with your systems.

How we work

From the first call to a long-term partnership

  1. Analysis

    We clarify goals, scope and risks before we propose a solution.

  2. Proposal

    A concrete plan with stages and responsibilities, not a generic quote.

  3. Delivery

    Development and rollout in clear stages, with a review after each one.

  4. Support

    24/7 monitoring and support under SLA, with ongoing optimisation of costs and reliability.

Frequently asked questions

Cannot find an answer? Write to us — we reply within the business day.

How long does a project take?

It depends on scope. After the analysis you get a proposal with the stages and a timeline for each, before any work starts.

How is the price formed?

It depends on the scope of the project and the support after it. After the analysis you get a concrete proposal, not a generic quote.

What is the connection with webinfit.com?

The webinfit.com business is now part of infoService. If you have a question about an existing project, write to us through the contact form.

Can you take over an existing system?

Yes. We start with a review of the system, its security and documentation, fix the risks and then take it over for support.

Let's talk

Ready for us to take on your IT?

Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.

office@itsm.bg