Managed services 24/7
Round-the-clock support for your IT environment — monitoring, updates, backup and incident response from one team, under a clear SLA.
- 24/7monitoring and support
- < 4 hSLA response
- 99.9%availability target
Your IT environment — monitored and supported around the clock
Systems do not stop at the end of the working day, and problems rarely pick a convenient moment. For most companies, keeping an in-house team on call around the clock is expensive and hard to sustain.
We take over the day-to-day running of your environment — servers, network, cloud resources and workstations, as agreed. We monitor it around the clock, apply updates, watch the backups and respond to incidents, and you get regular reports on the work done.
Why choose infoService
One team is responsible for the reliable running of your whole environment — around the clock and by clear rules.
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Fast response
An agreed SLA response time and a team available when something happens.
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Secure by default
Timely updates, access control and event monitoring are part of the service.
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Predictable costs
A monthly service with a clear scope instead of unpredictable costs with every problem.
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Ready to scale
New people, offices and systems join the support without you looking for a new provider.
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One team all the way
A single point of contact for the whole environment — no hand-offs between providers.
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Transparent reporting
Regular reports on availability, incidents and the work carried out.
From the first call to round-the-clock support
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Analysis
We review the environment, its documentation, the risks and how it is supported today.
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Proposal
Service scope, SLA and a monthly price that fit your needs.
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Onboarding
We take over the environment gradually — setting up monitoring, access and documentation.
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Support
24/7 monitoring, updates, backup and incident response under SLA.
Frequently asked questions
Cannot find an answer? Write to us — we reply within the business day.
What does the service include?
The scope is agreed — it can cover servers, network, cloud resources, workstations and user support. Everything included is described in the SLA.
How is the price formed?
The service is monthly, and the price depends on the scope of the environment and the agreed SLA. After the analysis you get a concrete proposal.
What happens at night or at the weekend?
Monitoring runs around the clock. If there is an incident, the team responds according to the agreed SLA and lets you know what was done.
Can you take over an environment previously supported by someone else?
Yes. We start with a review of the environment and its documentation, fix the main risks and take it over for support gradually, without interrupting your work.
Ready for us to take on your IT?
Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.
