Retail & e-commerce

High traffic loads during campaigns and holidays should not stop sales — we build stores and infrastructure that handle them.

  • 99.9%availability target
  • 24/7monitoring and support
  • < 4 hSLA response
What we solve

Sales that keep going on your busiest day

In retail, the most important days are also the riskiest: campaigns, holidays and sales bring far more visitors at once. A slow site, a store that goes down or stock levels that do not match the warehouse mean lost orders and unhappy customers.

We can build or develop your online store, connect it to your warehouse, ERP and accounting systems and run it on infrastructure that scales with the load. We watch it around the clock, and for companies with deliveries we also have a ready-made transport and logistics product — shipments, fleet, cargo and documents.

Outcomes

What your business gains

A stable store, accurate stock levels and customers who complete their orders.

  • A fast site

    Performance that keeps customers on the page and helps search visibility.

  • Secure payments and data

    Customer data protection and access control built into the project.

  • Ready for peaks

    Infrastructure is prepared for campaigns and holidays, not fixed after them.

  • Growth without rework

    An architecture that makes room for new channels, products and markets.

  • One team all the way

    Store, integrations, cloud and support — no hand-offs between providers.

  • Transparent reporting

    Regular reports on availability, incidents and performance.

How we work

From the first call to stable operations

  1. Analysis

    We review the store, systems, integrations and the load during peak periods.

  2. Proposal

    Architecture, integrations and a staged plan with a timeline for each stage.

  3. Delivery

    We build, connect and load-test before any change goes live.

  4. Support

    24/7 monitoring, campaign preparation and incident response under SLA.

Frequently asked questions

Cannot find an answer? Write to us — we reply within the business day.

Will the store hold up during a campaign?

That is why we load-test and design the infrastructure to scale. Before important campaigns we review the readiness of the environment together with you.

How long does it take and what does it cost?

It depends on scope — a new store, developing an existing one or integrations. After the analysis you get a staged proposal with a timeline and price for each stage.

Can you connect the store to our warehouse and accounting?

Yes. We connect the online store to ERP, warehouse and accounting systems, payments and couriers, so stock and orders update automatically.

Do you have a solution for deliveries?

We have a ready-made transport and logistics product — route planning, fleet, cargo, waybills and invoicing. We can show it to you with real scenarios from your business.

Let's talk

Ready for us to take on your IT?

Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.

office@itsm.bg