Monitoring 24/7

No interruption in monitoring — your systems are watched around the clock, and we respond to problems under SLA, often before users notice.

  • 24/7monitoring and support
  • < 4 hSLA response
  • 99.9%availability target
What we solve

Hear about a problem from us, not from your customers

Most outages give warning signs: a disk filling up, response times creeping up, errors in the logs. Without monitoring, these signs go unnoticed until the system stops — often outside working hours.

We set up monitoring of servers, applications, databases and the network, with thresholds and alerts that make sense. An on-call engineer watches the signals around the clock and responds under the agreed SLA, and regular reports show trends before they become problems.

Outcomes

What your business gains

Peace of mind that someone is watching your systems, day and night.

  • Early detection

    Problems show up at the first signs, often before they affect users.

  • Security

    Unusual activity and failing safeguards are part of what we watch.

  • Response at any hour

    An on-call engineer responds under SLA outside working hours and on holidays.

  • Looking ahead

    Load trends show when the environment needs to grow, before it is too late.

  • One team all the way

    The same team watches, responds and fixes the root cause.

  • Transparent reporting

    Regular reports on availability, incidents and the measures taken.

How we work

From the first call to round-the-clock monitoring

  1. Analysis

    We identify which systems and metrics are critical to your business.

  2. Proposal

    Monitoring scope, thresholds, alerts and SLA terms.

  3. Setup

    We put monitoring in place, configure alerts and check that they work.

  4. Support

    24/7 monitoring, incident response and regular reports.

Frequently asked questions

Cannot find an answer? Write to us — we reply within the business day.

What exactly do you monitor?

The availability and performance of servers, applications, databases and networks, as well as security-related events. We define the exact scope together after the analysis.

How is the price formed?

It depends on the number and type of systems we monitor and the agreed response terms. After the analysis you get a concrete proposal.

What happens when an alert fires?

The on-call engineer checks the signal, responds under SLA and keeps you informed. After an incident you get a review of the root cause and the measures taken.

Can you monitor systems built by another team?

Yes. We review the systems and their architecture, set up monitoring and take them over.

Let's talk

Ready for us to take on your IT?

Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.

office@itsm.bg