Help centre
Short answers to the most common questions about working with infoService — projects, support and demos of our ready products.
Short answers and a direct line to the team
Here we have collected the answers to the questions we are asked most often — how a project starts, how you get a proposal, how support works and how to see our products live.
If you cannot find an answer, write to us through the contact form. Enquiries go straight to the team and we reply within the business day.
Main sections
The questions people contact us about most often, and where to ask them.
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A new project
A conversation, an analysis and a staged proposal — choose the “Project quote” topic in the contact form.
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Security and data
How we process personal data is described in the privacy policy. For a security assessment, write to us.
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Support and SLA
24/7 monitoring and < 4 h SLA response for clients with a contract.
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Ready products
Transport & logistics, dental clinic and correspondence & records — a live demo on request.
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Talk to the team
Prefer a conversation? Book a call with an engineer at a time that suits you.
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Existing systems
Integrations, taking over a system for support or a technical question — describe it in your enquiry.
Frequently asked questions
Cannot find an answer? Write to us — we reply within the business day.
How do we start a project?
Describe briefly through the contact form what you want to achieve. We come back with questions and concrete steps, and after the analysis with a proposal.
How long does a project take and what does it cost?
It depends on scope. After the analysis you get a proposal with the stages, timelines and price, before any work starts.
How do I request a product demo?
Choose the “Demo of a ready product” topic in the contact form and tell us which product you are interested in. We will show it to you with scenarios from your own operation.
What should I do if something stops working?
If you have a support contract, submit a request through the channel agreed in the SLA. If you do not, write to us through the contact form with the “Support” topic.
Ready for us to take on your IT?
Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.
