Lifecycle

Build & Run by one team — the same people who design and build your systems are responsible for keeping them running reliably after go-live.

  • 8+service areas
  • 50companies work with us
  • 24/7monitoring and support
What we solve

One team from the idea to day-to-day operations

When one provider builds a system and another supports it, knowledge is lost in the hand-over. Problems bounce between teams, and nobody owns the result end to end.

We take on the whole lifecycle: planning, building, operating and improving. The team that wrote the code and designed the infrastructure also monitors it, supports it under SLA and develops it together with your business — with clear responsibility at every stage.

Outcomes

What your business gains

One owner for the result — from the first line of code to the day-to-day running of your systems.

  • No lost knowledge

    The team that built the system knows it best and supports it.

  • Secure by default

    Security is designed into the project and maintained throughout the lifecycle.

  • Predictable stages

    Each stage has a clear scope and timeline, agreed before work starts.

  • Continuous improvement

    Systems evolve with your business instead of ageing after go-live.

  • One team all the way

    One contact and one owner — no hand-offs between providers.

  • Transparent reporting

    Regular reports on progress, availability, incidents and costs.

How we work

Plan, build, run, improve

  1. Plan

    We define scope, risks and measurable goals.

  2. Build

    Development and rollout in clear stages.

  3. Run

    Monitoring and support under SLA, 24/7.

  4. Improve

    Optimising costs and reliability, and developing the systems further.

Frequently asked questions

Cannot find an answer? Write to us — we reply within the business day.

Do we have to hand you the whole lifecycle?

No. We can take on a single stage — for example development only or support only — but the biggest benefit comes when one team owns the result end to end.

How long does it take and what does it cost?

It depends on scope. Build projects and monthly support are priced separately — after the analysis you get a staged proposal with a timeline and price for each stage.

What happens after go-live?

We take over monitoring, updates and incident response under an agreed SLA and keep developing the system as your needs change.

Can you take over a system built by another team?

Yes. We start with a review of the code, architecture and documentation, fix the risks and then take the system over for support and further development.

Let's talk

Ready for us to take on your IT?

Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.

office@itsm.bg