Illustration: Online stores

Online stores

E-commerce that sells — an easy store for your customers, connected to stock, payments and delivery, and ready for peak demand.

  • 99.9%availability target
  • 24/7monitoring and support
  • 50companies work with us
What is included

An online store that works on its busiest day

A store loses sales in many ways: slow pages, a confusing cart, unclear delivery or an outage right in the middle of a campaign. Each of these can be foreseen and fixed while the store is being built.

We start with your products, your customers and the way you handle orders. Then we build the store, connect it to stock, accounting, payments and delivery, and take over its hosting and support, so you can focus on selling rather than on servers.

Business benefits

Why choose infoService

The same team that builds your store is responsible for keeping it running reliably afterwards.

  • A fast store

    Fast pages and a short path to checkout, so you do not lose customers along the way.

  • Secure payments

    Protected payments and personal data, with updates and backup as part of the support.

  • Ready for campaigns

    We plan for the load in advance, so the store holds up on peak days.

  • Ready to grow

    New products, markets and sales channels are added without a rebuild.

  • One team all the way

    Store, integrations, hosting and support — no hand-offs between providers.

  • Less manual work

    Orders, stock levels and invoices move automatically between systems.

How we work

From the catalogue to the first order and beyond

  1. Analysis

    We review the products, the order process and the systems the store has to work with.

  2. Proposal

    Features, integrations, stages and a timeline for each stage — before work starts.

  3. Delivery

    We build the store, connect payments, delivery and stock, and test the full order flow.

  4. Support

    Hosting, 24/7 monitoring, updates and campaign preparation under SLA.

Frequently asked questions

Cannot find an answer? Write to us — we reply within the business day.

How long does it take to build a store?

It depends on the number of products, the features and the integrations with stock, accounting and delivery. After the analysis you get a staged plan with a timeline for each stage, before any work starts.

How is the price formed?

Building the store and the monthly hosting and support are priced separately, and both depend on scope. After the analysis you get a concrete proposal.

What happens during a big campaign?

Before the campaign we review the load and the infrastructure, and during it we monitor the store 24/7 and respond under an agreed SLA.

Can you take over an existing store?

Yes. We start with a review of its security, speed and integrations, fix the risks and then take it over for support and further development.

Let's talk

Ready for us to take on your IT?

Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.

office@itsm.bg