Healthcare

Data and availability — systems that protect sensitive patient information and are there whenever your team needs them.

  • 24/7monitoring and support
  • < 4 hSLA response
  • 99.9%availability target
What we solve

Technology that does not get in the way of patient care

In healthcare, data is among the most sensitive there is, and systems have to work whenever doctors and administrators need them. Appointments, records and documents scattered across different programs take up time that is better spent on patients.

We can build or connect your systems so that information is in one place, access is controlled and data is protected and backed up. For dental practices we also have a ready-made product — appointments, electronic records, dental charts, treatments and invoices — which can be extended to fit your processes.

Outcomes

What your business gains

More time for patients and less worry about technology.

  • Fast start

    The ready-made product for dental clinics can be rolled out without building everything from scratch.

  • Data protection

    Access control, encryption and backup of patient information.

  • Availability

    Systems are monitored around the clock, and we respond to problems under SLA.

  • Everything in one place

    Appointments, records, documents and invoices — no switching between programs.

  • One team all the way

    Rollout, training, development and support — from one team.

  • Transparent reporting

    Regular reports on how the systems run and on any incidents.

How we work

From the first call to stable operations

  1. Analysis

    We review the processes, systems and data your team works with.

  2. Proposal

    A ready-made product, custom development or a combination — with a staged plan.

  3. Delivery

    We roll out, migrate your data and train your team.

  4. Support

    24/7 monitoring, backup, updates and incident response under SLA.

Frequently asked questions

Cannot find an answer? Write to us — we reply within the business day.

Do you have ready-made software for dental clinics?

Yes. The product covers online booking and calendar, electronic records and dental charts, treatment plans, invoicing, insurance and SMS reminders. We can show it to you with real scenarios from your practice.

How long does it take and what does it cost?

It depends on scope — whether we roll out a ready-made product, build custom software or connect existing systems. After the analysis you get a staged proposal with a timeline and price.

How is patient data protected?

Through access control, encryption, backup and measures in line with GDPR. We define the specific measures after analysing your systems.

Can you move the data from the system we use now?

Usually yes. We review the current system and the data format and propose a migration plan that keeps your team working throughout.

Let's talk

Ready for us to take on your IT?

Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.

office@itsm.bg