Illustration: IT efficiency

IT efficiency

Process optimisation, automation, monitoring and backup — resilient and reliable infrastructure, with less manual work and fewer surprises.

  • 24/7monitoring and support
  • < 4 hSLA response
  • 8+service areas
What is included

An IT environment that does not need constant attention

In many companies the IT team spends much of its time on repetitive tasks and firefighting: manual updates, checks, restarts, hunting for the cause of the latest problem. It is expensive and leaves no time for improvement.

We start by reviewing the environment and the processes around it — what is done by hand, what breaks most often and where the risks are. Then we propose a prioritised plan for what to automate, what to simplify and where monitoring and backup are needed, and deliver it in stages.

Business benefits

Why choose infoService

The same team that improves your environment is responsible for keeping it running reliably afterwards.

  • Less manual work

    We automate repetitive tasks, so there is time left for what moves the business forward.

  • Fewer risks

    Timely updates, access control and backup reduce the chance of a serious incident.

  • Fewer outages

    We remove the causes of recurring problems, not just their symptoms.

  • Ready to scale

    A tidy, documented environment is easier to extend, without rebuilding it.

  • One team all the way

    From analysis and improvements to day-to-day support — no hand-offs between providers.

  • Transparent reporting

    Regular reports on the work done, incidents and the next steps.

How we work

From the first call to stable operations

  1. Analysis

    We review the infrastructure, the processes, the incidents and the manual work around them.

  2. Proposal

    A prioritised list of improvements — what has the biggest effect and in what order.

  3. Delivery

    We automate, set up monitoring and backup, and document the environment in stages.

  4. Support

    24/7 monitoring, updates and continuous improvement under SLA.

Frequently asked questions

Cannot find an answer? Write to us — we reply within the business day.

How long does a project take?

It depends on the size of the environment and how many improvements we include. After the analysis you get a staged plan with a timeline for each stage, before any work starts.

How is the price formed?

The improvement project and any ongoing support you choose are priced separately, and both depend on scope. After the analysis you get a concrete proposal.

Do we need to replace the systems we have?

Not necessarily. We usually start by configuring, automating and documenting what you already have, and suggest replacing something only where there is a real benefit.

Do you work alongside our in-house IT team?

Yes. We can take over all of the support, or work with your people by taking on specific tasks and handing over the automation and documentation to them.

Let's talk

Ready for us to take on your IT?

Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.

office@itsm.bg