Cookie policy
Which cookies the site sets, what they are for, how long they last and how to change your choice.
Last revised: 2026-09-25
1. What cookies are
Cookies are small text files that a site stores in your browser. Some are needed for the site to work; others help us understand how it is used. For the latter we ask for your consent.
2. Cookies we use
| Cookie | Set by | Purpose | Duration | Consent |
|---|---|---|---|---|
| infoservice-session | itsm.bg | Session — e.g. keeps what you typed in the form if there is an error. | 120 min after last activity | No — necessary |
| XSRF-TOKEN | itsm.bg | Protects forms from forged requests (CSRF). | 120 min | No — necessary |
| consent | itsm.bg | Remembers whether you accepted or rejected statistics. | 12 months | No — necessary |
| _GRECAPTCHA | google.com | Google reCAPTCHA — protects the contact form from spam. Contact page only. | 6 months | No — security |
| _ga | itsm.bg (Google Analytics) | Distinguishes individual visitors for statistics. | 2 years | Yes |
| _ga_<ID> | itsm.bg (Google Analytics) | Keeps the state of the current visit. | 2 years | Yes |
Your browser may also remember (in local storage) that you closed the message in the top bar of the site. This is not personal information and is not sent anywhere.
3. Necessary cookies
The site and the contact form cannot work without them, so the law does not require consent for them (Art. 5(3) of Directive 2002/58/EC, transposed in Bulgaria by Art. 4a of the Electronic Communications Act). You cannot switch them off on the site, but you can block them in your browser — the form will then not work.
The reCAPTCHA cookie loads only on the Contact page and is used for spam protection. More in the Privacy policy.
4. Statistics — consent only
Google Analytics does not load until you click “Accept” in the cookie window. If you reject or choose nothing, nothing is sent to Google and the _ga cookies are not set.
5. How to change your choice
Click “Cookie settings” at the bottom of any page — the window opens again and you can accept or reject. If you reject after accepting, the Google Analytics cookies are deleted.
Your choice is kept for 12 months; after that we will ask again.
You can also delete or block cookies in your browser settings.
6. Questions
Write to office@itsm.bg. How we process personal data in general is in the Privacy policy.
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