Illustration: Cybersecurity

Cybersecurity

Protection and response — proactive protection of data, access and networks, with audits, monitoring and a fast response to incidents.

  • 24/7monitoring and support
  • < 4 hSLA response
  • 50companies work with us
What is included

Security that is maintained every day, not once a year

Most attacks use nothing sophisticated: a weak or reused password, an unpatched system, an open port, a phishing email. Security is the result of many small things done right and checked regularly.

We start with an audit of the environment — access, network, systems, data and processes. Then we prioritise the risks, put the protections in place in stages and take over the monitoring, so that when an incident happens there is someone ready to respond straight away.

Business benefits

Why choose infoService

The same team that puts the protections in place monitors them and responds when something happens.

  • Fast response

    In an incident we follow a plan agreed in advance — we contain the damage and restore normal operations.

  • Layered protection

    Access, devices, network and data are each protected, so nothing depends on a single measure.

  • Risk-based priorities

    We start with the measures that reduce the biggest risks, not the easiest ones.

  • Ready for requirements

    The measures and documentation also help when preparing for NIS 2 and for audits by your customers.

  • One team all the way

    From the audit and the measures to day-to-day monitoring — no hand-offs between providers.

  • Transparent reporting

    Regular reports on risks, incidents and the measures taken.

How we work

From the audit to ongoing protection

  1. Analysis

    An audit of access, network, systems and processes, and an assessment of the risks.

  2. Proposal

    A prioritised plan of technical and organisational measures, with an estimate of the effort.

  3. Delivery

    We put the protections in place in stages and check they work, without stopping the business.

  4. Support

    24/7 monitoring, updates, periodic checks and incident response under SLA.

Frequently asked questions

Cannot find an answer? Write to us — we reply within the business day.

Where do we start if we do not know where we are vulnerable?

With an audit. It shows where the real risks are and which measures to put in place first. You get a report with prioritised recommendations.

How is the price formed?

The audit, putting the measures in place and the ongoing monitoring are priced separately, and all of them depend on the scope of the environment. After the audit you get a concrete proposal.

What happens during an incident?

We respond under the agreed SLA: we isolate the affected systems, remove the cause and restore normal operations. Afterwards you get a description of what happened and what we are changing so it does not happen again.

Can you guarantee complete protection?

No one can honestly guarantee that an attack will never succeed. What we do is reduce the risks, detect incidents in time and be ready to contain the damage and restore your operations.

Let's talk

Ready for us to take on your IT?

Describe the project or the challenge in a few lines — we come back with concrete steps, not a generic quote.

office@itsm.bg